Zen Masters of Customer Service | What Airbnb Learned While Rapidly Scaling Their Customer Service

Customer service is a lot like a romantic relationship -- you have to nurture the relationship, make sure your partner feels heard, and make sure they feel valued and loved, and growing your support organization can definitely be a labor of love. In this Zendesk webinar, Jessica Semaan will share the the five lessons that Airbnb learned while scaling their customer service organization from several agents to over 200 in just one year.

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eb: I m a host at Airbnb, if I ever have a problem they take several days to get back to you. Last time I had an urgent problem it took 2 weeks to solve. Horrible service, horribly understaffed. They totally don't care

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