A Conversation on Service Design with Airbnb, Good Eggs and Lyft.

On August 6, 2014 design leaders from AirBnB, Lyft and Good Eggs, along with hundreds from the Bay Area design community, convened for a panel discussion on how to create a cohesive customer experience across digital and physical domains. #cultivatedesign Panelists: Katie Dill, Experience Design Lead, Airbnb - www.airbnb.com Robin Bigio, Creative Director, Good Eggs - www.goodeggs.com Frank Yoo, Director of Product Design, Lyft - www.lyft.com Moderator: Patrice Martin, Co-Lead+Creative Director, IDEO.org - www.ideo.org

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What is service design?

What is service design?

Airbnb, Spotify, GiffGaff, Uber… at first thought, these companies don't seem to have much in common. Yet regardless of the industry, from hospitality to ...

A Conversation on Service Design with Airbnb, Good Eggs and Lyft.

A Conversation on Service Design with Airbnb, Good Eggs and Lyft.

On August 6, 2014 design leaders from AirBnB, Lyft and Good Eggs, along with hundreds from the Bay Area design community, convened for a panel discussion ...